How do I get Help?

Every Blocksyte customer gets access to our support portal. We provide a Mon-Fri 9am-6pm EST for all licensed products and additional service support contracts for 24/7/365 can be arranged. Our support is available for help with questions, support tickets, training and our knowledge base. Customers have a support phone number to call in addition to automated self-service help on our portal and mobile app. You will have an account manager assigned to your company as a primary point of contact with Blocksyte during both the project phase and post implementation. This person may be called or emailed if you have any questions or issues. All of our production deployments include a license to our issue tracking system and Confluence Wiki tool for documentation and links from the knowledge base.

Frequently Asked Questions (FAQ)

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